Tag: usability
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H&M Online Store – Usability Issues
I don’t normally do this. But I’m so appalled by the apparent lack of usability testing on H&M’s sparkly new online store, I thought I’d share some of the issues, in a hope someone in their web team picks it up, and does something about it. Product Information – modal window? Firstly, this is a…
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Lloyds TSB Phone Insurance – Forgot Password Problem…
I recently had the misfortune of losing my whilst in Amsterdam. My bank, Lloyds TSB provide me with phone insurance as part of my gold account benefits, crucially for me, is international loss insurance. I always follow the rules. My policy states that I must start the claim within 48 hours of me discovering the…